{"product_id":"customer-service-rep-guide-scripts-de-escalation-and-staying","title":"Customer Service Rep Guide: Scripts, De-Escalation, and Staying Calm on Calls","description":"\u003cp\u003e\u003cstrong\u003eCustomer Service Rep Guide: Scripts, De-Escalation, and Staying Calm on Calls\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eA printable how-to guide for new hires, gig workers, and supervisors onboarding staff.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eInside:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCall opening and structure\u003c\/li\u003e\n\u003cli\u003eDe-escalation phrases\u003c\/li\u003e\n\u003cli\u003eHandling angry customers\u003c\/li\u003e\n\u003cli\u003eDocumentation habits\u003c\/li\u003e\n\u003cli\u003eAvoiding burnout\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat you get:\u003c\/strong\u003e a 34–42 page illustrated guide with real photos and diagrams, a printable toolkit (drill or scenario cards, checklists, trackers), a one-page cheat sheet, and a sources page.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e PDF in US Letter and A4. Print at home, or use it on a tablet (clickable contents and bookmarks work in GoodNotes, Notability and most PDF readers).\u003c\/p\u003e\u003cp\u003eInstant digital download. Nothing will be shipped.\u003c\/p\u003e","brand":"Twin Digital Designs","offers":[{"title":"Default Title","offer_id":67665236394097,"sku":"RWL-19","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0786\/0456\/6641\/files\/RWL-19-01-cover.jpg?v=1791910221","url":"https:\/\/twindigitaldesigns.com\/products\/customer-service-rep-guide-scripts-de-escalation-and-staying","provider":"Twin Digital Designs","version":"1.0","type":"link"}